Answers to common Canadian radio buying, programming, accessory and order-support questions.
Frequently asked questions
Choosing the Right Radio
How do I choose a two-way radio for my business?
Start with the worksite, number of users and any radios already in use. Compare the Canadian product configurations, then ask our team to confirm compatibility and the equipment needed for your location.
Will new radios work with the radios I already own?
Compatibility depends on the exact models, frequency band, operating mode and programming. Send the existing model numbers and programming details before ordering; a matching brand alone does not establish compatibility.
What is the difference between analog-only and digital-capable options?
An analog-only purchase option does not include digital operation unless an upgrade is explicitly included. Check the operating mode selected on the product page and the requirements of your existing fleet.
Where can I find compatible batteries, chargers and earpieces?
Use the accessory links on the exact radio product page or its resource page. Check the part number and model compatibility rather than assuming accessories fit every radio in a series.
Do you guarantee coverage throughout my building?
Coverage must be assessed for the actual site. Share floor plans, building materials and critical communication areas, and discuss a coverage check before committing to a fleet.
Canadian Licensing
How do I check Canadian licensing requirements?
Use our Canadian ISED guide as a starting point and confirm the requirements for the exact radio and intended operation before purchase. Contact the team when you need help identifying the relevant model information.
Programming & Technical Support
How do I request custom programming?
Select the Programming option on the product page and provide the requested programming information. If you are unsure which option to choose, contact our team before adding the radio to your cart.
Where can I find a radio manual?
Open the resource centre and choose the exact model. Available manuals and specification sheets are linked alongside the Canadian product and accessory pages.
Ordering, Shipping & Policies
Does a quantity of one mean one radio or one bundle?
Quantity one means one item as described by that listing. On a six-radio bundle page, quantity one is one six-radio bundle; review the title and box contents before adding more units.
Can I get a quote for several radios?
Yes. Use the contact form and include your team size, locations, existing models, desired accessories and required timing so the team can prepare a relevant quote.
Where do I check shipping costs and delivery details?
Review the Canadian shipping policy and the shipping options presented during checkout. Contact the team before ordering if a delivery date or destination is critical.
How do I request a return?
Read the Canadian refund policy and contact the team for the required return authorization before sending equipment back. Include your order number and the items involved.
How do I get help with an existing order?
Choose Order support in the contact form and include your order number and the issue. For product setup questions, also include the model and relevant accessory part numbers.
Where do I find warranty information?
Check the product information and the Canadian store policies, then contact the team with the model, order number and issue. Warranty handling depends on the item and the applicable terms.
Contact Our Canadian Team
Who do I contact in Canada?
Call 1-800-681-8023 or email info@twowayradiogear.ca. The contact form also accepts sales, programming, order-support and return requests.
Ask our Canadian team or read the Canadian ISED guide.